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FAQs

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
EACH ORDER IS HANDMADE TO ORDER. Please allow 7 to 15 business days (which does not include the weekends or holidays) for orders to be processed. Once your is processed, we will send your tracking information to the email address provided. Total processing and shipping time can equal up to 2 to 3 weeks after your purchase date.

Refunds
Due to the coronavirus all sales are final and refunds will not be issued on any products. If an item arrives to you damaged or defective please send us an email to kreativekreationskouture@gmail.com and we will work with you to get the issue resolved.


I have entered an incorrect address what do I do now?
If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at kreativekreationskouture@gmail.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.


I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to kreativekreationskouture@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.